- US Mobile markets its End Game Dark Star promotion as having unlimited data, and yet at least one user saw their service shut off after using 281GB over the course of the month.
- US Mobile previously ran into controversy over this plan when it retroactively changed its unlimited hotspot access to a tiered system.
- Despite how it might negatively impact user opinion, the terms of the agreement on the plan make it clear it has the power to do this if it feels the usage is excessive or otherwise violates the contract.
US Mobile made waves when it announced last month that it would offer truly unlimited prioritized data through its Dark Star network. Unfortunately, the launch hasn’t gone smoothly. Within days, the carrier revised the terms of its new unlimited End Game plan multiple times to mitigate abuse or clarify its policies. This has led to significant customer confusion, and now, with reports of customers (as indicated by Redditor Nerdtality and others on the No Contract Subrredit) being cut off from US Mobile for excessive data usage, the situation doesn’t seem to be improving.
US Mobile initially suggested its Dark Star network had no firm data cap after introducing the End Game plan, which promised truly unlimited data. However, it was always implied (and even stated in the terms) that extreme data usage could trigger warnings or speed reductions. Past remarks from the CEO on the US Mobile subreddit also seemed to suggest that as long as users didn’t consistently exceed 1TB of data, they were likely within acceptable limits but there was never any clear line on what was too much. Despite using far less than 1TB, at least one user has spoken out on how they reportedly had their service terminated for “being found in breach of our terms and conditions.”